Payment:
You can pay with Visa, Mastercard and Visa/Dankort. Payment will only be deducted from your account when the item is shipped. Mettehandberg.dk uses an authorized payment server that encrypts all your card information with the SSL (Secure Socket Layer) protocol. SSL is the standard security technology for establishing an encrypted link between a web server and a browser. All information will remain private and integral. All amounts listed are in EURO and they are incl. Danish VAT if applicable.
Shipping & Delivery:
- Delivery to countries within the EU costs from 12.00 Euro.
- Delivery to countries outside the EU costs from 40.00 Euro.
- Delivery within Denmark without home delivery option - choosing GLS costs from 5,5 Euro. (You choose your pick-up location from options listed by GLS)
- Delivery within Denmark with home delivery choosing GLS costs from 8,00 Euro.
- Delivery within Denmark to your company address choosing GLS costs from 5,9 Euro.
Delivery time within the EU normally takes 3-5 weekdays.
Delivery time outside the EU normally takes 5-6 weekdays.
Delivery time within Denmark normally takes 2-5 weekdays.
Please do not hesitate to contact me with any question you might have :)
Cancellations & Returns:
When you shop at mettehandberg.dk, you may return any item purchased within 14 days from the date you receive your purchase. As long as there is no damage what so ever to any of the returned items. If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. We do not pay the return shipment, this is your responsibility. However, we will gladly exchange your purchase if our return conditions are meet. We therefore recommend that you return ship, as an insured package with track and trace. It is also important that you pack the item securely before sending it – we recommend that you use the envelope or cardboard you received your items in, if they are not damaged. Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Mette Handberg does not receive packages not sent as a parcel and directly to our address.
Warranty:
In accordance with the Code of Conduct, you will receive a 24 months warranty on all goods as a consumer. If your item purchased is defect, please contact mettehandberg.dk directly and we will aim to handle your complaint within 72 hours.
Information about redress:
A complaint about a product or service purchased from us may be submitted to the The Danish Competition and Consumer Agency Center for Complaints Solutions, Carl Jacobsens Vej 35, 2500 Valby. You can complain to the Center for Complaints Solutions via www.forbrug.dk. The EU Commission's online complaint portal can also be used for lodging a complaint. This is particularly relevant if you are a consumer resident in another EU country. Complaints are submitted here: http://ec.europa.eu/odr . When submitting a complaint please state our email address info@mettehandberg.dk
Privacy Policy:
Mettehandberg.dk understands and respects the importance of privacy on the internet. Mettehandberg.dk will not disclose information about Customers / users to third parties, unless necessary to implement a transaction. Mettehandberg.dk will not sell your name, address, e-mail address, credit card or personal data to any third party without your prior permission.
Responsibility of purchaser:
Purchaser may in no way duplicate or make copies of Mette Handberg art prints. Any copy infringement will be prosecuted in accordance with Danish law and in the courts of Denmark at the expense of the purchaser.
Return address:
mettehandberg.dk
Mette handberg
Cimbrervej 11
9520 Skørping
Danmark